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Hank Privacy Policy

Last Updated: 2/11/2021

Calle Mayor Company d/b/a Hank (“Hank,” “we,” “us,” or “our”) provides caregiving tools and concierge services to family caregivers and their loved ones. This Privacy Policy is designed to help you understand how we collect, use, and share your personal information, and to help you understand and exercise your privacy rights.

  1. SCOPE

  2. CHANGES TO THE PRIVACY POLICY

  3. PERSONAL INFORMATION WE COLLECT

  4. HOW WE USE YOUR INFORMATION

  5. HOW WE DISCLOSE YOUR INFORMATION

  6. YOUR PRIVACY CHOICES AND RIGHTS

  7. SECURITY OF YOUR INFORMATION

  8. INTERNATIONAL DATA TRANSFERS

  9. RETENTION OF PERSONAL INFORMATION

  10. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

  11. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

  12. CHILDREN’S INFORMATION

  13. OTHER PROVISIONS

  14. CONTACT US

  1. SCOPE

    This Privacy Policy applies to personal information processed by us, including on our website at https://gethank.com/, in your online account, and other online or offline offerings. To make this Privacy Policy easier to read, our websites and other offerings are collectively referred to as the “Services.”

  2. CHANGES TO THE PRIVACY POLICY

    We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

  3. PERSONAL INFORMATION WE COLLECT

    The categories of personal information we collect depend on how you interact with us, our Services and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.

    1. Information You Provide to Us Directly

      Important note for caregivers: Our Services are designed to allow caregivers to arrange services for care recipients. This means we may require information from both the caregiver and recipient, which may include personal information. By ordering Services on behalf of a care recipient, you represent and warrant that you have the recipient’s consent to provide their personal data as described below.

      We may collect the following personal information that you provide to us.

      • Account Creation. We may collect information when you sign up for our Services and create an account, such as:

        • Caregiver: full name, email address, password, budget, phone number, and care needs (grocery lists, prescriptions, etc.).

        • Recipient: full name, home address (or address used for deliveries) and billing information.

      • Your Location. To schedule transportation and/or deliveries, we may ask for the Recipient’s location. This may be an address, or in the future, we may collect precise geolocation information via the Recipient’s mobile phone, solely with your consent.

      • Purchases. We may collect personal information and details associated with your purchases, including payment information, address and contact information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but may receive information associated with your payment card information (e.g., your billing details).

      • Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services (referred to as “User Content”) will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.

      • Your Communications with Us. We may collect personal information, such as email address, phone number, or home address when you request information about our Services via email or when you schedule a call with us, register for our newsletter, request customer or technical support, apply for a job or otherwise communicate with us. With your consent, we may also record our phone calls with you for quality assurance purposes.

      • Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.

      • Job Applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use your information to assess your qualifications.

    2. Information Collected Automatically

      We may collect personal information automatically when you use our Services:

      • Automatic Data Collection. We may collect certain information automatically when you use our Services, such as your Internet Protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. In addition, we may collect information that other people provide about you when they use our Services, including information about you when they tag you.

      • Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services.

        • Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.

        • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

        Our uses of these Technologies fall into the following general categories:

        • Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;

        • Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services (see Analytics below);

        • Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;

        • Advertising- or Targeting-Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party websites.

        See Section 6, “Your Privacy Choices and Rights” to understand your choices regarding these Technologies.

      • Analytics. We may use Technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include:

      • Social Media Platforms. Our Services may contain social media buttons such as Facebook and Instagram (that might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

    3. Information Collected from Other Sources

      We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, login service, or a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.

  4. HOW WE USE YOUR INFORMATION

    We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

    1. Provide Our Services

      We use your information to fulfil our contract with you and provide you with our Services, such as:

      • Managing your information and accounts;

      • Providing access to certain areas, functionalities, and features of our Services;

      • Answering requests for customer or technical support;

      • Communicating with you about your account, activities on our Services, and policy changes;

      • Processing your financial information and other payment methods for products or Services purchased; and

      • Allowing you to register for events.

    2. Administrative Purposes

      We use your information for various administrative purposes, such as:

      • Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;

      • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;

      • Measuring interest and engagement in our Services;

      • Short-term, transient use, such as contextual customization of ads;

      • Improving, upgrading or enhancing our Services;

      • Developing new products and Services;

      • Ensuring internal quality control and safety;

      • Authenticating and verifying individual identities, including requests to exercise your rights under this policy;

      • Debugging to identify and repair errors with our Services;

      • Auditing relating to interactions, transactions and other compliance activities;

      • Enforcing our agreements and policies; and

      • Complying with our legal obligations.

    3. Marketing and Advertising our Products and Services

      We may use personal information to tailor and provide you with our content and advertisements. We may provide you with these materials as permitted by applicable law.

      Some of the ways we market to you include email campaigns, custom audiences advertising, and “interest- based” or “personalized advertising.”

      If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below.

    4. Other Purposes

      We also use your information for other purposes as requested by you or as permitted by applicable law.

      • Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

      • Automated Decision Making. We may engage in automated decision making, including profiling, such as to personalize or recommend content for care recipients within our Services. Hank’s processing of your personal information will not result in a decision based solely on automated processing that significantly affects you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making, you may contact us as set forth in “Contact Us” below.

      • De-identified and Aggregated Information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, information about the device from which you access our Services, or other analyses we create. We may share these de-identified and aggregated reports with third parties, including government entities and senior centers to improve our Services.

      • Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends or colleagues through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only share with us contact information of people with whom you have a relationship (e.g., relative, friend, neighbor, or co-worker).

  5. HOW WE DISCLOSE YOUR INFORMATION

    We disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

    1. Disclosures to Provide our Services

      The categories of third parties with whom we may share your information are described below.

      • Service Providers. We may share your personal information with our third-party service providers who use that information to help us provide our Services. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services.

      • Business Partners. We may share your personal information with business partners to provide you with a product or service you have requested, such as Uber and Lyft for transportation and ridesharing, and food and prescription delivery services. The information we share may include, for example, the home address used for deliveries and the name and phone number of the contact receiving the services. While we do not share what prescriptions you take with our delivery partners and take steps to avoid obtaining health information, it is possible that delivery partners may inadvertently have access to this information during the course of a delivery. Lastly, we may also share your personal information to business partners with whom we jointly offer products or services, and may share your contact information and usage data with our enterprise partners with your explicit consent.

      • Other Users. As described above in “Personal Information We Collect,” our Services may allow you to share your profile and/or User Content with other care recipients.

      • Affiliates. We may share your personal information with our company affiliates.

      • Advertising Partners. We may share your personal information with third-party advertising partners. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.”

      • APIs/SDKs. We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below.

    2. Disclosures to Protect Us or Others

      We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

    3. Disclosure in the Event of Merger, Sale, or Other Asset Transfers

      If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

  6. YOUR PRIVACY CHOICES AND RIGHTS

    Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.

    • Email and Telephone Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy).

    • Mobile Devices. In the future, we may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device.

    • Text Messages. We may provide text messages to you to keep you updated regarding the status of orders for Services you have requested from us. You may opt out of receiving text messages from us by following the instructions in the text message/replying “STOP” to a text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.

    • “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

    • Cookies and Interest-Based Advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS and others.

      The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.

      Please note you must separately opt out in each browser and on each device.

    Your Privacy Rights. In accordance with applicable law, you may have the right to:

    • Access Personal Information about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; and (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company (the “right of data portability”);

    • Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;

    • Request Deletion of your personal information;

    • Request Restriction of or Object to our processing of your personal information; and

    • Withdraw your Consent to our processing of your personal information.

    If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.

  7. SECURITY OF YOUR INFORMATION

    We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

    By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail, or by sending an email to you.

  8. INTERNATIONAL DATA TRANSFERS

    All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

  9. RETENTION OF PERSONAL INFORMATION

    We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

  10. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

    This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information Hank has collected about them and whether Hank disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information below:

    Category of Personal Information Collected by Hank
    Category of Third Parties Information is Disclosed to for a Business Purpose

    Identifiers

    A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.

    • Data analytics providers
    • Service providers
    • Advertising partners
    • Business Partners (name, email, zip code, phone number, usage data, with your consent)
    • Other Users (if shared as part of a profile on the Service)

    Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

    A name, physical characteristics address, telephone number, credit card number, debit card number, or any other financial information, or medical information.

    • Data analytics providers
    • Service providers
    • Business Partners (name, phone number, with your consent)

    Protected classification characteristics under California or federal law

    Age (40 years or older), medical condition, physical or mental disability, and sex (including gender, gender identity, and gender expression).

    • Data analytics providers
    • Service providers

    Commercial information

    Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

    • Data analytics providers
    • Service providers
    • Business Partners (usage data, with your consent)

    Internet or other electronic network activity

    Browsing history, information on a consumer’s interaction with an internet website, application, or advertisement.

    • Data analytics providers
    • Service providers
    • Advertising partners
    • Business Partners (usage data, with your consent)

    Inferences drawn from other personal information to create a profile about a consumer

    Profile reflecting a consumer’s preferences.

    • Data analytics providers
    • Service providers
    • Business Partners (with your consent)
    • Advertising partners

    The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth in “Personal Information We Collect” and “How We Use Your Personal Information” above, respectively.

    “Sales” of Personal Information under the CCPA

    For purposes of the CCPA, Hank does not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 16 years of age.

    Additional Privacy Rights for California Residents

    Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

    Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact us as set forth in “Contact Us” below and provide written authorization signed by you and your designated agent.

    Verification. To protect your privacy, we will take steps the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or anauthorized representative, which may include asking you to answer questions regarding your use of our Services.

    If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.

    Accessibility. This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF.

  11. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

    If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at hello@gethank.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.

  12. CHILDREN’S INFORMATION

    The Services are designed for adults and not directed to users under 18 (or other age as required by local law), and we do not knowingly collect personal information from children.

    If you are a parent or guardian and believe your child has uploaded personal information without your consent, you may contact us as described in “Contact Us” below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account if applicable.

  13. OTHER PROVISIONS

    Third-Party Websites/Applications. The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

    Supervisory Authority. If you are located in the European Economic Area, Switzerland, the United Kingdom or Brazil, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

  14. CONTACT US

    If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at:

    Hank

    Attn: Privacy

    111 Fulton Street Apt 707

    New York, NY 10038

    hello@gethank.com

    855-429-5369